Refund Policy

Last Updated: May 12, 2025

Thank you for choosing Restore Printer Repair Services ("Restore," "we," "us," or "our"). We are committed to providing high-quality printer repair services with customer satisfaction as our primary goal. This Refund Policy outlines the terms and conditions under which we provide refunds for our services and products.

Please read this policy carefully before engaging our services. By using our services, you agree to the terms outlined in this Refund Policy. If you do not agree with this policy, please discuss your concerns with us before proceeding with any repair services.

1. Diagnostic Fees

1.1 Initial Diagnosis

Restore charges a diagnostic fee for the technical assessment of your printer. This fee covers the time and expertise required to properly identify the issue(s) with your printer. The diagnostic fee amount will be clearly communicated to you before any work is performed.

1.2 Diagnostic Fee Refund Policy

The diagnostic fee is non-refundable once the diagnostic service has been performed, regardless of whether you proceed with the recommended repairs. However, if you choose to proceed with the recommended repairs, the diagnostic fee will be applied as a credit toward the total repair cost.

1.3 Exceptions to Diagnostic Fee

The diagnostic fee may be waived under certain circumstances:

• For customers with active service contracts or maintenance agreements
• During special promotional periods (as advertised)
• If we are unable to diagnose the problem after a reasonable attempt
• If the printer is determined to be beyond economical repair at our initial assessment

2. Repair Services

2.1 Satisfaction Guarantee

We stand behind our repair services with a satisfaction guarantee. If the repair fails to resolve the specific issue identified in our diagnosis within 30 days of service completion, we will:

1. Re-diagnose the issue at no additional charge
2. Perform additional repairs to fix the same issue at no additional cost for parts or labor
3. If we are unable to resolve the issue after reasonable attempts, we will provide a refund for the repair service fee (excluding parts)

2.2 Refund Eligibility Criteria

To be eligible for a refund on repair services, the following conditions must be met:

• The printer must exhibit the same issue that was originally diagnosed and supposedly repaired
• The printer must not have been damaged, misused, or altered after our repair service
• The printer must have been used according to the manufacturer's specifications and our recommendations
• The refund request must be submitted within 30 days of the original repair service
• You must provide proof of payment and service documentation

2.3 Exclusions from Refund Eligibility

The following circumstances are not eligible for refunds:

• New or different issues that develop after our service that are unrelated to the original repair
• Issues resulting from normal wear and tear
• Issues caused by the use of incompatible consumables (ink, toner, paper, etc.)
• Damage resulting from environmental factors (power surges, water damage, etc.)
• Problems arising from customer modifications or attempts to repair the printer after our service
• Issues arising from not following our post-repair care instructions

3. Replacement Parts

3.1 New Parts

New parts installed during repair services are covered by the manufacturer's warranty and our 90-day service warranty. If a new part fails within 90 days of installation, we will replace the part at no additional cost for the part or labor.

3.2 Refurbished or Used Parts

Refurbished or used parts, when used with customer approval, are covered by a 30-day warranty. If a refurbished or used part fails within 30 days of installation, we will replace the part at no additional cost for the part or labor.

3.3 Part Returns and Refunds

Unused parts purchased from Restore may be returned for a refund under the following conditions:

• The return request is made within 14 days of purchase
• The part is unopened, unused, and in its original packaging
• The part is not a special order item
• You provide proof of purchase

Approved returns are subject to a 15% restocking fee. Shipping costs for returns are the responsibility of the customer and are non-refundable.

3.4 Special Order Parts

Parts that are special ordered specifically for your repair are non-refundable once ordered. This will be clearly communicated to you before the order is placed and will require your explicit approval.

4. Maintenance Services and Service Plans

4.1 One-Time Maintenance Services

One-time maintenance services (cleaning, calibration, etc.) are eligible for a partial refund if you are not satisfied with the service, provided you notify us within 7 days of service completion. We reserve the right to inspect the printer to verify the claim before issuing any refund.

4.2 Service Plan Cancellations

Our printer maintenance service plans may be canceled according to the following terms:

4.3 Annual Service Plan Refunds

For annual service plans paid in full, refunds will be prorated based on the number of months remaining in the plan, less the value of any services already provided and a $50 administration fee. Monthly payment plans can be canceled with 30 days' written notice without any refund for the current month's payment.

5. Canceled or Unperformed Services

5.1 Cancellation by Customer

If you cancel a scheduled service appointment, our cancellation policy applies as follows:

• More than 24 hours' notice: No cancellation fee
• Less than 24 hours' notice: 50% of the diagnostic fee may be charged
• No-show: Full diagnostic fee may be charged

5.2 Prepaid Services

If you have prepaid for services that are subsequently canceled before any work is performed, we will refund the full amount paid, excluding any non-refundable deposits (which will be clearly identified at the time of payment).

5.3 Cancellation by Restore

If Restore needs to cancel a scheduled service due to unforeseen circumstances, we will:

• Reschedule at your convenience, or
• Provide a full refund for any prepaid services
• Potentially offer a discount on future services as compensation for the inconvenience

6. Estimated vs. Actual Costs

6.1 Cost Estimates

We provide repair cost estimates based on our initial diagnosis. However, in some cases, additional issues may be discovered during the repair process. If this occurs:

• We will contact you before performing any additional work
• You will have the option to approve the additional repairs or decline them
• If you decline additional repairs, you will only be charged for work that has been completed

6.2 Overcharges

If you believe you have been overcharged for a service, please contact us immediately. If we verify that an overcharge has occurred, we will promptly refund the overcharged amount.

7. Refund Process

7.1 Refund Requests

To request a refund, please contact our customer service team:

• Email: solutions@restoreprinter.com
• Phone: (+1)315-383-8190
• In-person: Visit our service center with your receipt and service documentation

7.2 Required Information

When requesting a refund, please provide the following information:

• Your name and contact information
• Date of service or purchase
• Invoice or receipt number
• Reason for the refund request
• Description of the issue (if applicable)
• Preferred refund method

7.3 Refund Processing Time

Once approved, refunds will be processed as follows:

• Credit Card Payments: 5-10 business days
• Debit Card Payments: 7-14 business days
• Bank Transfers: 5-7 business days
• Cash Payments: Immediate refund if in-person, or 5-7 business days if by check

Please note that while we process refunds promptly on our end, the actual time for the refund to appear in your account depends on your financial institution's processing times.

7.4 Refund Methods

Refunds will be issued using the original payment method when possible:

• Credit/debit card payments will be refunded to the same card
• Cash payments will be refunded by cash (in-person) or check (by mail)
• Bank transfers will be refunded via bank transfer to the original account

If the original payment method is unavailable, we will work with you to determine an alternative refund method.

8. Dispute Resolution

We are committed to resolving any disputes fairly and promptly. If you are not satisfied with our decision regarding your refund request, please ask to speak with a manager or supervisor who will review your case.

If we cannot reach a mutually satisfactory resolution, you may have additional rights under consumer protection laws in your jurisdiction. Nothing in this policy is intended to limit your statutory rights as a consumer.

9. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

10. Contact Information

If you have any questions about this Refund Policy, please contact us:

Restore Printer Repair Services
Attn: Customer Service Department
347 E 53rd St,
New York, NY 10022

Email: solutions@restoreprinter.com
Phone: (+1)315-383-8190